Job Details

Case Coordinator (Full-Time, Remote)

Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022 and 2023 Best and Brightest Companies to Work for In the Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal. Our full-time employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the following month of hire. At R3 Continuum, we believe our differences don't divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive.

The Case Coordinator (full-time, remote) adheres to departmental goals, objectives, standards of performance, and policies and procedures, ensuring compliance with quality care. Clinicians engage with individuals who have been impacted by a crisis and offer behavioral health support and coaching by supporting best-practice behavioral health treatment and return-to-work methods. The Remote Case Coordinator assists individuals with establishing quality treatment through R3 Continuum's network of behavioral health clinicians and facilitates positive outcomes with clinical oversight from internal subject matter experts.

Shifts available (adjust for your time zone): 8:30am ET - 5:00pm ET with some flexibility

Case Coordination Essential Functions:

• Provide direct behavioral health support to individuals, groups and organizations using verbal and written communication related to treatment and return-to-work needs
• Utilize various methods of behavioral health service delivery including telephone and video
• Communicate with people outside the organization, representing the organization to customers and other external sources
• Interact with clients to assist them in gaining insight, defining goals, and planning action using clinical experience to achieve effective personal or vocational development and adjustment
• Provide advice on best practices and implementation for individual behavioral health, and workplace resilience and wellbeing
• Evaluate the effectiveness of counseling or treatments and the accuracy and completeness of diagnoses, recommend modifications to plans or diagnoses as necessary
• Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Provide guidance and expert advice to management or other groups on technical, systems, or process-related topics
• Refer individuals to other specialists, institutions, or support services as necessary
• Consult with or provide consultation to other doctors, therapists, or clinicians regarding care
• Coordinate and oversee services for a caseload of clients seeking behavioral health treatment using verbal and written communication related to treatment and return-to-work needs
• Maintain collaborative relationships with coworkers, customers, and clients
• Provide consultation to other clinicians regarding best practices in behavioral health treatment
• Interpret the meaning of information for others
• Complete reports within designated time frames
• Consistently meet department clinical billable and documentation standards for case coordination work

Other Essential Functions

• Develop specific goals and plans to prioritize, organize, and accomplish your work
• Develop, design, or create new applications, ideas, relationships, systems, or products
• Encourage and build mutual trust, respect, and cooperation among team members
• Consult reference material, such as textbooks, manuals, or journals to enhance learning
• Participate in department and company meetings, as requested
• Other duties as assigned
• Overtime/additional hours may be mandatory at times due to changes in workload

Requirements

Required Knowledge/Skills/Abilities:

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
• Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of laws, legal codes, court procedures, precedents, and government regulations
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to accept constructive criticism and deal calmly and effectively with high stress situations
• Maintain composure and avoid rigid behavior, even in very difficult situations
• Proficient persuasion and negotiation skills
• Ability to develop one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
• Flexibility and adaptability in high-pressure situations, including in response to organizational changes and needs
• Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Initiative to seek ongoing learning and professional development
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Be reliable, responsible, dependable, and fulfill obligations
• Demonstrated ability to write clear and concise reports and documentation
• Ability to complete tasks on time and with high degree of accuracy
• General knowledge of workers compensation regulations
• Excellent verbal and written expression and comprehension skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Excellent active listening skills and social perceptiveness
• Excellent complex problem-solving and critical thinking skills
• Excellent judgment and decision-making
• Proficient with Microsoft Office Suite or related software.

Education & Licensing

• Master's degree in mental health or related field required
• Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC)

Experience

• History of work involving behavioral health and/or case management strongly preferred
• Clinical licensure required
• 2 years of clinical experience required; 3+ years preferred

The starting pay range for this position is $24.83 – $27.78 per hour. The position's pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer.

All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.