Job Details

Billing Specialist I

Position Summary The Billing Specialist I is responsible for supporting the revenue cycle process by ensuring accurate and timely billing activities. This role works within Epic to resolve claim-related issues, process account corrections, respond to customer service requests, and facilitate claim submission and reimbursement. The Billing Specialist I collaborates with internal departments, patients, and insurance payers to maintain billing accuracy and promote positive customer experiences.

Essential Functions

• Review and resolve claim edits in Epic to ensure accurate and timely claim submission.
• Process claim resubmission requests by researching errors, correcting information, and submitting claims as appropriate.
• Work account DNBs (Discharged Not Billed accounts) in Epic to identify and resolve billing holds and outstanding issues.
• Investigate and correct account discrepancies that impact the billing process.
• Respond to billing-related customer service requests from patients, providers, and internal departments in a professional and timely manner.
• Research insurance, demographic, and account information to support accurate billing and reimbursement.
• Maintain compliance with organizational policies, payer requirements, and regulatory guidelines.
• Document actions taken and account updates thoroughly within Epic.
• Prioritize work queues to meet productivity, quality, and turnaround time expectations.
• Collaborate with team members and other departments to resolve complex billing issues and improve workflow efficiency.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 199001