Job Details

Medical Receptionist - Part-Time

Corporate - Broussard, LA

Overview

Job Shift Monday-Friday Education Level High School/GED Travel Percentage None Category Admin - Clerical

Description

The Medical Receptionist serves as the first point of contact for patients entering or contacting the clinic. This position supports the medical team by coordinating front-office activities, assisting with patient registration, maintaining accurate records, and providing excellent customer service. The clinic is located at 1028 Forum Dr., Broussard, LA.

The Receptionist is expected to maintain a professional, welcoming, organized, and confidential environment while helping ensure the efficient daily operation of the clinic.

The schedule is Monday through Friday, 8:00 a.m. to 2:00 p.m. Pay is $15.00–$16.00 per hour, based on experience. There is potential for cross-training into additional administrative and operational responsibilities, with the possibility of transitioning into a full-time position as business needs and opportunities allow.

Essential Duties and Responsibilities

• Greet and assist patients, visitors, clients, vendors, and guests in a professional and welcoming manner.
• Check patients in and out of the clinic and ensure required registration information and documentation are complete and accurate.
• Answer incoming telephone calls, respond to routine inquiries, take messages, and direct calls to the appropriate individual or department.
• Register patients for occupational health services, employment testing, physicals, and other clinic services.
• Verify patient and employer information and ensure appropriate authorization is received when required.
• Enter patient, testing, and service information accurately into the Electronic Health Record (EHR) and other applicable systems.
• Assist with processing and distributing test results and documentation to authorized companies or individuals in accordance with company procedures and confidentiality requirements.
• Communicate with employers and client representatives regarding scheduling, authorizations, testing requirements, and completion of services as appropriate.
• Maintain accurate electronic and paper records and assist with scanning, filing, copying, and organizing clinic documentation.
• Collect required forms, identification, authorization documents, and other information from patients upon arrival.
• Assist with urine drug screen (UDS) and breath alcohol testing (BAT) collections when trained and authorized to do so.
• Coordinate patient flow by communicating with clinical staff regarding patient arrivals, wait times, and services requested.
• Monitor the reception and waiting areas and maintain a clean, professional, organized, and welcoming environment.
• Receive and distribute incoming mail, deliveries, faxes, and other correspondence as needed.
• Maintain confidentiality of patient, employee, client, and company information in accordance with HIPAA and company policies.
• Assist clinic staff with administrative duties and special projects as needed.
• Follow established company policies, clinic procedures, safety requirements, and customer-specific requirements.
• Perform other duties as assigned.

Qualifications

Education and Experience

• High school diploma or GED required.
• Previous receptionist, administrative, medical office, or customer service experience preferred.
• Previous experience in a medical clinic, occupational health clinic, or healthcare environment preferred.
• Experience with electronic health records or similar computer-based documentation systems preferred.
• UDS/BAT collection experience or certification preferred; training may be provided as needed.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Proficiency with Microsoft Excel, Word and Outlook
• Professional and courteous demeanor when interacting with patients, clients, visitors, and coworkers.
• Effective verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and priorities in a busy clinic environment.
• Strong attention to detail and commitment to maintaining accurate records.
• Ability to maintain confidentiality and appropriately handle sensitive medical and personal information.
• Basic computer proficiency, including email, data entry, and standard office software.
• Ability to learn and effectively utilize XstremeMD's Electronic Health Record and other required systems.
• Ability to work independently while also functioning effectively as part of the clinic team.
• Ability to recognize problems, communicate concerns appropriately, and seek assistance when necessary.
• Ability to remain professional and calm when interacting with patients or visitors in stressful situations.
• Dependable attendance and punctuality are essential to maintaining clinic operations.

Working Conditions

• Position is located at the XstremeMD Broussard Clinic.
• Regular schedule is Monday through Friday, 8:00 AM to 2:00 PM.
• Work is primarily performed in a professional medical office and clinic environment.
• Position routinely utilizes computers, telephones, printers, scanners, copiers, filing systems, and other standard office and medical-clinic equipment.
• Regular interaction with patients, visitors, healthcare professionals, client representatives, and other XstremeMD employees is required.
• The employee may occasionally encounter patients who are ill, injured, upset, or experiencing stressful situations.

Physical Requirements

The physical requirements described below represent those necessary to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to sit and/or stand for extended periods throughout the workday.
• Ability to frequently walk between the reception area, clinic offices, examination areas, and other work areas.
• Ability to frequently use a computer, keyboard, telephone, and other standard office equipment.
• Ability to communicate effectively in person and by telephone.
• Ability to reach, bend, stoop, and perform routine office and filing activities.
• Ability to occasionally lift, carry, push, or move supplies or materials weighing up to 25 pounds.
• Ability to visually review information on computer screens, forms, identification documents, and other records.