Job Details

Supervise and support customer service representatives to maintain high service standards.Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.Monitor team performance, review service metrics, and implement process improvements.Qualifications:Excellent written and verbal communication skills.Strong leadership, problem-solving, and decision-making abilities.Familiarity with CRM software, customer support platforms, and Microsoft Office applications.Additional Information:Enjoy competitive pay, a $200 sign-up bonus, and flexible working hours.Benefit from 100% remote work, paid training, and performance-based bonuses.Access health and dental benefits, PTO, and career advancement opportunities.Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.#J-18808-Ljbffr