Job Details

Senior Incident Manager

CGI is seeking a Senior Incident Manager to lead the response and resolution of high impact technology incidents within a 24x7x365 enterprise command center environment. This role is responsible for managing incidents from both technical and business perspectives across AWS, enterprise applications, networks, infrastructure, and Unix/Linux environments. The Incident Manager will lead large incident bridges, coordinate technical investigation across multiple teams, assess business impact and risk, evaluate mitigation and recovery options, and ensure incidents progress toward resolution within established SLAs. The role requires enough technical depth to ask the right questions, trace dependencies and transaction flows, interpret monitoring information, and recommend appropriate actions while keeping large response teams focused during critical events. This is an incident leadership and technical advisory role, rather than a position responsible for directly implementing infrastructure fixes. This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Required qualifications to be successful in this role include: 5+ years of Major Incident Management / Enterprise Incident Management experience. Proven experience leading high severity incident bridges or enterprise command center calls. Ability to coordinate large, cross functional technical teams during high impact production incidents. Strong understanding of enterprise networking and infrastructure, including routers, switches, BGP, TCP/IP, and DNS. Working knowledge of AWS environments and cloud related production troubleshooting. Strong Unix/Linux knowledge and broad enterprise infrastructure awareness. Ability to understand application integrations, dependencies, transaction flows, and system to system communication. Strong technical triage skills with the ability to gather evidence and identify the right SME or technical team. Experience assessing business impact, technical risk, mitigation options, and recovery status. Root cause analysis and post incident review experience. Excellent executive level verbal and written communication skills. Strong facilitation, leadership, composure, and decision making under pressure. Ability to drive accountability and maintain focus across large incident response teams. Experience operating within a 24x7 enterprise production environment. Desired Skillset: AWS Solutions Architect Associate certification and experience supporting large, regulated enterprise environments. Experience communicating directly with executives during critical incidents is also highly valuable. Educational Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 - $110,100.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities and tuition assistance, wellness and well being programs.