Job Details

Customer Focused/Purpose of the Role

The Southeast Region Administrative Team serves as a critical support function for employees, customers, and leadership. The role is designed to deliver consistent, high-quality administrative support, ensure smooth office operations, enhance employee experience, and strengthen customer relationships across the Southeast Region.

Administrators are expected to operate with professionalism, discretion, collaboration, and a strong customer-service mindset while supporting company' values and local, as well as regional, objectives.

Core Job Expectations

1. Employee Support & Experience

• Main point of contact for Lafayette, LA location
• Work closely with Senior Team Assistant for the MSY Area at our Gulfport, MS location
• Coordinate new hire onboarding when needed
• Coordinate computer equipment and IT service requests when needed
• Support fleet vehicle coordination and related processes
• Serve as a trusted point of contact for area employee inquiries and guidance

Front-Line Support for Lafayette location

• Support with a direct phone system environment
• Professionally assist callers in identifying the appropriate contact
• Route inquiries efficiently to ensure timely resolution and support

Mail, Shipping & Package Coordination

• Pick up and distribute mail and parts
• Manage correspondence distribution
• Coordinate UPS, FedEx, and courier services
• Ensure timely handling of sensitive and priority materials

Office & Employee Engagement Activities

• Organize and support local needs (e.g., Material, catering needs, snacks etc.)

Office Warehouse Operations & Facilities

• Warehouse logistics and organization
• Shipping & Receiving tasks
• Research of packages received and notification to Project responsible personnel

• Vendor Contract Management as needed for local and other locations such as New Orleans
  • Coffee services
  • Pest control
  • Janitorial services
  • Shredding services
  • First-aid kit suppliers
• Lead renewals, remodels and projects for the office, adjacent/warehouse, etc.

Technology & Business Tools Proficiency

• Working knowledge of:
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Copilot
• Knowledge of SAP a plus
• Ability to learn and adapt to digital tools