Job Details

Grand Coteau Police Department

Dispatcher Job Description
A dispatcher is our company's first point of contact for emergency and non-emergency calls. In this position, you are to be alert, professional and reliable. All candidates should be able to multi-task in stressful conditions with little supervision.

Responsibilities:
• Receive telephone, radio calls, alarm activation, and take appropriate action on all emergency service calls to include 911 calls from the public requesting law enforcement, fire, and EMS.
• Determine the nature and location of emergency, determine priority, and document important information correctly on the Communication Logs.
• Enter information into Computer Aided Dispatch system (CAD)
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Maintaining call logs and transferring messages to appropriate personnel.

Requirements:
• High school diploma or equivalent qualification is required.
• A minimum of 2 years' experience in a similar role.
• Strong knowledge of emergency processes and procedures.
• Excellent communication and interpersonal skills.
• Proficient in MS Office with proven experience in data entry.
• Ability to work well under pressure.
• Must be able to report to work on time every day.
• Must be able to learn the radio ten code system.