Job Details

Appointment Scheduler Specialist

We are seeking a detail-oriented Appointment Scheduler Specialist to join our team in a regional healthcare setting within the Southern United States. This role requires precision in scheduling patients with minimal errors and a strong understanding of procedural preparations. You will be responsible for coordinating appointments, pre-registering patients, and ensuring all necessary insurance and demographic information is accurately collected.

Key Responsibilities:

• Schedule patients with an error rate of 2% or less, effectively communicating preparation instructions to patients and physician offices.
• Pre-register patients by obtaining accurate demographic and insurance details, including co-pay and deductible information.
• Verify insurance and demographic data with physician offices to facilitate smooth pre-registration for testing and procedures.
• Coordinate with various hospital departments to optimize outpatient procedure scheduling and respond promptly to calls.
• Manage scheduling for special tests requiring anesthesia, radiology, or pre-admission services.
• Confirm medical necessity for Medicare patients and secure prior approvals to ensure timely payment.
• Utilize computer systems proficiently to access patient information, email, and other necessary platforms.
• Refer uninsured or underinsured patients to financial counselors promptly.
• Maintain a cost-conscious approach while efficiently managing time and resources.
• Perform special projects as assigned to support organizational goals.
• Collect medication lists for IV contrast exams, coordinate with pharmacies for approvals, and communicate any medication discontinuations to patients and doctors.

Education: High school diploma or equivalent required; additional training in medical office administration preferred.

Experience: Previous experience in medical scheduling or registration is highly desirable.

Requirements: Strong communication skills, attention to detail, proficiency with computer systems, and the ability to coordinate with multiple departments effectively.

This position offers an opportunity to contribute meaningfully to patient care coordination in a warm and supportive environment within the Southern regional healthcare community.