Job Details

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults-and we're looking for passionate people to help us do it.As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.Founded in 2021, we've grown quickly-now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place-and we look forward to working with you.For more information about our company, visit CuranaHealth.com.SummaryThe Customer Service Representative serves as a key point of contact for patients, helping answer billing and insurance questions, process payments, and ensure accurate account information. This role plays an important part in delivering a positive patient experience through clear communication, attention to detail, and compassionate support.Essential Duties & Responsibilities* Serve as a friendly and knowledgeable first point of contact for patients, handling inbound and outbound calls to answer questions about balances, coverage, and billing* Update and maintain accurate patient demographic and insurance information in our systems* Document call details clearly to ensure seamless follow-up and continuity of care* Verify insurance information and support claims submission* Process patient payments over the phone with accuracy and care* Educate patients on deductibles, co-pays, and other financial responsibilities in a clear, compassionate way* Deliver every interaction with professionalism, patience, and empathy* Support additional tasks as needed to help the team and organization succeed* Other duties as assignedQualifications*