Job Details

Digital Banking & Payments Administrator

The Digital Banking & Payments Administrator plays a pivotal role in supporting the operational and compliance needs of our Digital Banking & Payments team. This position ensures accurate reporting, secure system access, and efficient administrative workflows across multiple banking platforms.

Main Duties Of The Job

• Reporting & Metrics
  • Compile and present department productivity and product usage statistics.
  • Perform quarterly reporting for card networks and review invoices for billing accuracy.
• Risk Management & Compliance
  • Ensure adherence to banking regulations, internal controls, and compliance standards (Reg E, Reg Z, PCI DSS, FFIEC, etc.).
  • Support risk assessments, audits, and gap analyses; maintain audit readiness and support regulatory examinations.
• Process Improvement & Optimization
  • Identify opportunities for process automation, workflow optimization, and system enhancements.
  • Develop and revise department procedures and intranet resources to reflect best practices and regulatory changes.
• Incident Management & Response
  • Assist with the development and testing of the Business Continuity and Disaster Recovery Plan.
  • Provide support for critical functions during actual disaster recovery efforts to ensure continuity of critical digital banking functions.
• Access & Permissions
  • Administer user access and permissions for banking applications.
• Additional Responsibilities
  • Address support and research requests via phone, email, and service request systems.
  • Assist with the completion of initiatives and projects that support the Digital Banking strategic vision, including bank integration projects.
  • Perform additional tasks as needed.

What Will You Need To Succeed

• Bachelor's degree in finance, Business Administration, or a related field, preferred
• Minimum of 1-2 years in banking or digital banking and payments operations.
• Basic knowledge of banking regulations.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to use good judgement and be discrete with confidential information.

Home Bank is an equal opportunity employer. Good credit is a must. Credit report is required for employment.