Job Details

Ochsner Health - - Responsibilities: Provide excellent customer service to patients, guests, and employees and effectively communicate with patients throughout their medical experience; Explain insurance benefits and collect co-pays, deductibles and self-pay portions due, and inform patient of financial responsibility; Research and resolve complaints regarding customer service, registration, authorization or scheduling; Monitor and maintain productivity and accuracy; meet department productivity and accuracy goals; Adapt communication style to the specific patient population and maintain patient privacy and compliance with regulations