Job Details

A company is looking for an Employee Relations Specialist in HR Shared Services.Key ResponsibilitiesManage and resolve employee relations cases using the ServiceNow HR module, ensuring timely documentationConduct thorough investigations into employee complaints and policy violations, ensuring compliance with internal and external standardsAnalyze case data to identify trends and prepare reports for senior leadership on case outcomes and improvement opportunitiesRequired QualificationsBachelor's degree in Human Resources, Business Administration, or related field5+ years of progressive experience in employee relations or HR, preferably in a shared services modelStrong working knowledge of ServiceNow HR case management or similar platformsDemonstrated expertise in employment law, policy interpretation, and workplace investigationsHR certification (e.g., SHRM-SCP, SPHR) preferred