Job Details

Title: Remote Customer Service RepresentativeBecome a Customer Service Representative, work from home, and set your own schedule while helping others! If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making apositive impact on other people's lives, this flexible and fulfilling work from home opportunity may be just what you're looking for.As a Customer Service Representative, you'll be answering calls on behalf of a client that provides payroll services for people who are in self‑directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.This remote, flexible opportunity pays independent contractors $13 per hour.Essential FunctionsAnswer calling patients and caregivers with compassion and professionalism, respond to their questions, and provide important information.Make outbound calls to patients and caregivers.Actively assist with enrollment, program applications, and set up in applicable systems.Retrieve information to assist caregivers with any payroll‑related inquiries.Utilize de‑escalation techniques when supporting upset or frustrated callers.Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing.Document information and outcomes as necessary.About YouTo support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. In addition, you will need:The ability to offer empathy, patience, and a friendly demeanor at all times.The ability to handle calls of a sensitive nature and de‑escalate emotionally charged patients and caregivers.Excellent written and verbal communication skills.Strong attention to detail.The ability to multitask and adapt to change in a fast‑paced environment.A quality‑focused mindset and a desire to achieve first call resolution whenever possible.The ability to accurately and confidently work with numbers and discuss money.Computer and Internet RequirementsOperating System: Windows10 or11 (Macs and Chromebooks are not supported at this time).Memory: 8GB of RAM.CPUs (Speed * Processors): 6.Hard Drive: At least 500MB of free space.Sound: sound card (standard on most computers).Up‑to‑date antivirus software.Access to high‑speed, hardwired internet (no Wi‑Fi or satellite, please).Dual monitors.A webcam for your certification experience.Flexible Hours of OperationAs a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self‑scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00AM to 8:00PM ET. Contractors service between 30–35 hours per week. Due to Mondays and Fridays being particularly busy, the client seeks contractors who can service some hours on those days. If you prefer to service fewer than 30 hours or not to service any hours on Mondays or Fridays, you may pursue a different opportunity within the NexRep Marketplace.Pay and PerksThis flexible opportunity pays independent contractors $13 per hour.#J-18808-Ljbffr