Job Details

OnTrac is hiring a Manager of IT Network Operations!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: REMOTE

Pay: $125,600 to $188,400 / year depending on experience and qualifications

Schedule: Monday through Friday from 8:00am to 5:00pm

Employment Logistics

We are seeking an experienced and detail-oriented Manager of Network Operations that is responsible for overseeing the day-to-day operations, maintenance, and support of the organizations network infrastructure. This role ensures network reliability, performance, and security while leading a team of network engineers and support staff. The Manager of Network Operations works closely with other departments within OnTrac, external vendors, and service providers to determine necessary technology advances/updates, coordinate and schedule customer impacting events and educate employees on the use of newly introduced software and hardware.

Unpacking The Benefits

We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

Health & Protection

Medical, Dental, and Vision insurance; HSA and FSA options
Life and Disability coverage (basic and voluntary)
Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance

Financial & Future

Competitive benefits and 401(k) with company match
Referral Bonus Program - up to $500 per referral!

Time Away & Leave

Paid Vacation, Sick Leave, Floating Holidays, and Parental Leave
Paid Holidays

Work & Life Support

Employee Assistance Program
Safe and clean work environment

The Must-Haves

Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred) and / or 5+ years of experience in network operations or infrastructure management, with at least 2 years in a leadership role.
Strong hands-on knowledge of the configuration and optimization of network equipment including firewalls, routers, switches, gateways, servers, telephones and other related equipment.
Strong understanding of the fundamentals in networking and data communications.
Will require becoming proficient in OnTrac software and applications.
Experience with wireless site surveys, coverage analysis, and signal optimization.
Proficiency with network monitoring and management tools for both wired and wireless environments (e.g., SolarWinds, NetFlow, Wireshark, Ekahau).
Knowledge of cloud networking in AWS, Azure, or GCP is a plus.

Your Mission In Motion

Plan, prioritize, assign, supervise and review the work of assigned staff performing a variety of work activities within the systems and network administration sections of the OnTrac IT Department.
Provide technical leadership and strategic technology implementation planning for OnTrac.
Consult with management regarding systems and service delivery needs.
Participate in the configuration and/or development of new and existing services and/or, applications as required.
Coordinate and evaluate complex operations and activities; recommend and implement improvements and modifications; prepare various reports on operations and activities for management.
Participate in the selection of staff; provide, recommend or coordinate staff training; work with employees to correct deficiencies; assist in implementing procedures.
Provide expert consultation to assist staff in completion of work and associated activities as needed; monitor activities and progress; coordinate completion of scheduled activities and projects; and assist team in achieving customer service and quality standards within assigned functional area.

Paving Your Way To Your Success

A high level of customer service.
Oral and written communication proficiency necessary to complete various tasks.
Effective communication and interpersonal skills for collaboration across departments and with a broad range of stakeholders.
Excellent problem-solving, analytical, organizational and planning skills.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to handle fast-paced environments, multitask, and manage multiple priorities.
Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

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