Job Details

This position is responsible to operate a well-organized, courteous, and efficient centralized scheduling department.

Essential Duties and Responsibilities:
• Manages a multi-line phone with high volume of incoming calls while maintaining a calm, professional tone.
• Coordinates schedule and insurance verification responsibilities based on patient/physician request, availability of appointment times and required pre-procedure preparation.
• Provides accurate information on patient preparation requirements and any special instructions to assure minimal inconvenience to the patient.
• Procures all necessary information to allow pre-registration of the patient, insurance verification, and pre-authorization for procedures.
• Enters scheduling data and information into the system.
• Manages/coordinates multiple scheduling books accurately with all necessary information.

Education: High School Diploma/GED required.

Experience required: Scheduling, Computer Skills, Phone etiquette

Additional Experience Preferred
• Must have knowledge of medical terminology as it relates to all outpatient procedures and diagnostic imaging procedures.
• Must have effective interpersonal patient contact and outstanding communication skills.
• Must have good computer skills - able to type 50 wpm or more.
• Must have a good working knowledge of hospital scheduling procedures.
• Must have a working knowledge and understanding of coding, insurance verification, and/or pre-authorizations.
• (demonstrated through experience)