Job Details

Position Purpose:

As a Customer Support Associate, you will play a vital role in enhancing the customer experience by performing various non-sales functions. Your responsibilities will include: ensuring exceptional customer order fulfillment, assisting customers on-site, and providing essential administrative services.

This position may require direct interaction with customers or vendors, where you'll guide customers to store departments, answer inquiries about product order statuses, and manage cash handling. Your contribution is key to achieving the highest level of customer satisfaction.

Key requirements for success in this role include:

• Ability to work collaboratively with fellow associates, vendors, and carriers;
• Strong attention to detail and effective time management skills;
• Maintaining a high level of integrity;
• Responding proactively to operational concerns; and
• Focusing on store-specific business objectives while supporting essential operational duties.

Roles within this category may include, but are not limited to: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are committed to being an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.