Job Details

At U.S. Bank, we are committed to empowering our customers and supporting the communities we serve. Join us on a journey to make a meaningful difference in people's financial lives and achieve personal growth in your career.

About the Role

As a Customer Experience Specialistin our Contact Center, you will play a crucial role in delivering exceptional customer service. You will address customer inquiries and resolve issues through telephone or email communications while ensuring accuracy and professionalism. Your efforts will include researching problems, assisting with fraud support, and navigating various systems to provide customers with comprehensive information about their accounts.

In this role, you will:

• Interact with customers to understand and address their needs, while providing them with options that simplify their banking experience.
• Gain in-depth knowledge of U.S. Bank products, services, rates, and regulations.
• Collaborate with multiple departments to resolve complex customer technology issues.

Our classes will begin on May 4, 2026.

Work Schedule: Shifts are assigned between 8:00 a.m. and 1:30 p.m. local time. Shifts starting at 12:30 p.m. or later will receive a 10% shift differential.

Basic Qualifications

• High school diploma or equivalent.
• Minimum of 9 months of experience in Contact Center customer service or 18 months of related customer service experience.

Preferred Skills/Experience

• Strong problem-solving and negotiation skills.
• Proficiency in navigating multiple computer systems and finding information quickly.
• Ability to manage time effectively and multitask.
• Experience in positively engaging with unsatisfied customers.
• Excellent communication skills, with a focus on clarity, tone, and conversational courtesy.
• Familiarity with Microsoft Office applications.

We are dedicated to creating a supportive workplace that values inclusivity and accommodates various needs. Our comprehensive benefits package offers healthcare, retirement plans, paid vacation, and more, ensuring you have the support needed to thrive at work and home.

Pay Range: $20.00 - $22.50. Please note that this range is based on location, and other factors may influence compensation.

U.S. Bank is an equal opportunity employer. We welcome diversity and are committed to considering all qualified applicants.

Please be aware that this role requires compliance with specific industry regulations, and background checks will be performed as part of the hiring process.

Note: This position may close earlier due to a high volume of applicants.