Job Details

Are you a compassionate and detail-oriented professional with a passion for helping others? Join our team as a Patient Engagement Representative and play a vital role in connecting our West-coast area patients with the care they need.

Hours are Monday - Friday 8:30 am - 5:00 pm Pacific time

About the Role
As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.

Key Responsibilities

• Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
• Communicate clearly and empathetically with patients.
• Accurately document all interactions in internal systems.
• Follow scheduling protocols and call scripts while maintaining a courteous tone.
• Address patient questions and concerns; escalate complex issues as needed.
• Verify patient demographics and update records accordingly.
• Ensure compliance with HIPAA and organizational privacy policies.
• Participate in ongoing training and support outreach campaigns as assigned.

What We're Looking For

• Strong verbal and written communication skills.
• Customer-service focused, with a patient-first mindset.
• Proven ability to handle a high volume of calls with professionalism and accuracy.
• Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
• Adaptable, self-motivated, and a collaborative team player.
• Prior experience in healthcare scheduling or a call center environment preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in healthcare customer service.
• Familiarity with HIPAA guidelines and patient privacy standards.
• Bilingual in Korean/English is Required.

Why Join Us?
We're committed to improving the patient experience and access to care. As part of our team, you'll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day.

Apply Today!
If you want to help people navigate their healthcare journey with compassion and clarity, we'd love to hear from you.

Knowledge, Skills and Competencies

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a patient-centered approach.
• Ability to manage high call volumes while maintaining attention to detail.
• Proficient in using scheduling systems, electronic health records (EHRs), and call center software.
• Comfortable working independently and as part of a collaborative team.
• Ability to handle sensitive information with discretion and professionalism.
• Flexible and adaptable in responding to changing organizational priorities and demands.
• Complies with all organizational policies regarding ethical business practices.
• Adheres to all company policy
• Other duties as requested.

Education and Experience

• High school diploma or equivalent
• 2+ years of healthcare customer service experience
• Prior experience with healthcare appointment scheduling and working within a call center environment preferred.
• Familiarity with Microsoft Office and web-based applications.