Job Details

Job Description

Duties:
The Credit Manager is responsible for managing the company's credit risk and collections processes to ensure timely payment, healthy cash flow, and minimized bad-debt exposure.
This role oversees customer credit evaluation, accounts receivable collections, dispute resolution, and related policies, while partnering closely with Sales, Finance, and Customer Service to support business growth.

Essential Duties:

• Implementing and reviewing the company's credit and collection policies and procedures
• Managing and overseeing the collection of outstanding debts from clients and customers
• Communicating with customers regarding their accounts and any overdue payments
• Manage the end-to-end collections process to ensure timely payment of outstanding invoices
• Develop and execute collection strategies to reduce delinquency and improve Days Sales Outstanding (DSO)
• Oversee escalations for past-due accounts, including payment plans, account holds, and referrals to external collection agencies or legal counsel as needed
• Resolve billing issues, disputes, and short-payments in coordination with internal teams
• Resolving customer queries and disputes related to invoices
• Prepare regular reports for leadership on credit exposure, overdue accounts, and collection
• Negotiating repayment plans with customers when necessary
• Ensuring compliance with local, state, and federal laws regarding collections and credit practices
• Continuously improve credit and collections processes, tools, and controls
• Implement best practices and automation to enhance efficiency and scalability
• Lead, mentor, and develop credit and collections team
• Other job duties as assigned

Skills:

Experience:

• Bachelor's degree in Finance, Accounting, Business, or a related field (or equivalent experience)
• [5+] years of experience in credit, collections, or accounts receivable, with at least [2+] years in a supervisory or managerial role
• Strong understanding of credit analysis, collections strategies, and AR processes
• Proven ability to reduce delinquency and improve cash flow
• Excellent communication, negotiation, and conflict-resolution skills
• High attention to detail and strong analytical skills

Knowledge, Skills and Abilities:

• Excellent communication skills
• Credit risk assessment
• Collections strategy and execution
• Financial analysis and reporting
• Cross-functional influence
• Policy development and governance
• Customer-centric problem solving
• Leadership and team development

Education:
Minimum required:

• BA/BS degree in Finance, Business or equivalent practical experience

Pay Rate Range: $30-45/hr depending on experience

Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.

Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.