Job Details
Dispatcher/CSR
2026-02-17 1-Tom-Plumber Lafayette,LA
Description:
The 1-Tom Plumber Dispatcher will provide fast and friendly customer service to both internal and external customers. They helpmanage the day-to-day workflow efficiently while providing best-in-class service to our clients. Additionally, the position supports general office duties.
Responsibilities include but are not limited to:Strong customer service skills, multitasking, answering client calls, and scheduling technician appointments for jobs. In addition to entering client data into a computer, this individual will provide responses and feedback to clients regarding service queries and make outbound calls to clients as necessary.
Job Requirements:
1-Tom-Plumber is a 24/7/365 emergency service commercial focused plumbing franchise that bolts onto water restoration companies. We are seeking customer service oriented team members, who appreciate a family atmosphere! Regardless of your level of experience, you must be ready to constantly learn and better yourself.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
The 1-Tom Plumber Dispatcher will provide fast and friendly customer service to both internal and external customers. They helpmanage the day-to-day workflow efficiently while providing best-in-class service to our clients. Additionally, the position supports general office duties.
Responsibilities include but are not limited to:Strong customer service skills, multitasking, answering client calls, and scheduling technician appointments for jobs. In addition to entering client data into a computer, this individual will provide responses and feedback to clients regarding service queries and make outbound calls to clients as necessary.
Job Requirements:
- High School diploma or equivalent
- Ability to satisfactorily resolve client concerns
- Competency of basic computer programs
- Professional demeanor
- Self-motivated with a sense of urgency to complete tasks
- Able to work gracefully under pressure in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Reliable, trustworthy and punctual
1-Tom-Plumber is a 24/7/365 emergency service commercial focused plumbing franchise that bolts onto water restoration companies. We are seeking customer service oriented team members, who appreciate a family atmosphere! Regardless of your level of experience, you must be ready to constantly learn and better yourself.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.