Job Details

Job Description
ITTConnect is seeking a Google CES Developer (Dialogflow & Python) to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.

Job location: Hybrid in Atlanta, 30239 (3 days a week in the office).

Key responsibilities:

• Implement Customer Engagement Suite (CES) solutions using Dialogflow CX, Agent Assist, and CCAI Insights
• Conversational Design & UX: Design conversational flows using Dialogflow CX, incorporating best practices for dialogue flow, branching logic, error handling, and persona development.
• Integrate CES tools with Google Cloud services and APIs.
• Develop and maintain backend services, APIs, and webhooks using Python.
• Ability to develop robust backend services and scripts using Python to support CES initiatives.
• Troubleshoot and resolve issues related to agent behavior, performance, and integration.
• Create and optimize Generative Playbooks for virtual agents, applying prompt engineering and LLM integration
• Collaborate with cross-functional teams to deliver scalable, production-ready AI solutions.

• 8+ years of experience in Application Development and at least 3+ years in the Contact Center space
• 3+ years of experience in solutions engineering.
• Hands-on experience with Agent Development Kit (ADK) or similar agent frameworks
• Minimum of 4 years of experience in Python, as well as Git, Jira, etc.
• Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist.
• Proficiency in using dialogue flow design tools like Dialogflow CX, including fulfillment, integrations, webhooks, and analytics.
• Playbooks and GCP cloud run
• Desirable experience in Telco domain and processes.
• Experience with API integration (REST, gRPC) and Cloud Functions, as well as CI/CD pipelines.
• Should be able to follow Agile Scrum cadence.