Job Details

Contract Process Officer

Essential Duties and Responsibilities:

• Provide services and assistance that will support an effective and efficient custody processing, detention stay, and safe release as determined by ICE, facility and field office leadership.
• Coordinate effectively with Executive Office of Immigration Review (EOIR) personnel on Alternative to Detention (ATD) programs.
• Conduct removal planning with detainees such as referrals and connections to resources in home country to support removals.
• Assist in travel document collection.
• Assist in travel, transportation, and repatriation planning.

Required Knowledge Skills/Abilities:

• Ability to work in a multicultural and multilingual environment.
• Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the detainee understands.
• Ability to adapt to sudden changes in schedules and flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment.
• Ability to navigate in an electronic work environment including electronic health records, web-based training and communications.
• Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.
• Experience with managing data and data quality assurance.
• Troubleshooting, creative problem solving and resourcefulness a must.
• Ability to learn new things quickly and work in a team environment.
• Ability to multitask, organize and prioritize assignments effectively without constant supervision.
• Attention to detail and excellent time management skills required.

Education and Experience:

• Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education.
• Bachelor's degree preferred, in social work, social services, criminal justice, or equivalent.
• At least two years of related experience (e.g., experience working with immigrants or foreign-born individuals or individuals in custody, parole, and/or probation).
• Experience working in or with individuals in a confinement setting.
• At least two years of experience providing services to vulnerable populations.
• Fluency in Spanish is preferred.

Physical Requirements:

• Long periods of continuous standing and walking.
• Frequent periods of sitting.
• Repetitive climbing of stairs to reach the assigned areas and working at heights.
• Occasional kneeling, squatting, and bending to perform "pat" or "strip" searches.
• Frequent grasping, reaching, pushing, pulling, bending, twisting.
• Occasionally responding to altercations and occasional restraining and securing assaultive offenders.
• Ability to respond rapidly to potential security and/or medical codes/issues.
• Frequent transferring and transporting offenders by walking or riding in various vehicles such as vans, buses, and other forms of transportation.
• Continuous periods of operating/driving company vehicles to pick up and transport offenders for 4 hours or more per shift.
• Remaining awake and alert while on duty.
• Occasional lifting and carrying.
• Ability to occasionally withstand direct or indirect exposure to OC spray.
• Exposure to outdoor elements and temperatures.

Pay: $19.44 per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities