Job Details

IT Support Consultant (Remote - Denver, CO Residents Only)
Qualifications

• Bachelor's degree or equivalent professional experience
• Strong background in:
  
  • Help Desk / IT Support
  • Customer Support & Customer Service
  • Active Directory
  • Computer Networking
  • Troubleshooting & Analytical Skills
• Experience with imaging, deployment, and desktop support
• GHOST 8.0+ experience required; FOG experience is a plus

Position Summary

This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.

The position includes statewide support for:

• 2,800+ desktops
• 100+ laptops
• 400+ networked multifunction devices and printers
  across multiple Colorado locations.

Duties & Responsibilities
Desktop Support & Imaging

• Perform extensive imaging and deployment of desktops and laptops
• Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging
• Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools
• Rebuild systems and reconfigure user-specific settings

Software & System Support

• Install, update, and maintain software of moderate complexity
• Configure and install terminal emulation tools for host system access

Networking & Infrastructure Support

• Assist with installation, modification, and maintenance of network components
• Support LAN environments and troubleshoot basic networking issues
• Support system hardware/software upgrades and enhancements

Customer & Vendor Interaction

• Provide exceptional customer service while troubleshooting issues
• Communicate and coordinate with vendors to resolve technical problems
• Respond to technical concerns both remotely and on-site as needed