Job Details

Office Clerk Position at Sterling CDJR South

Join the team at Sterling CDJR South in Maurice, LA, where our Office Clerk plays a key role in supporting daily dealership operations and delivering a positive customer experience.

The Office Clerk is a multifaceted role that supports administrative, accounting, and customer service functions at the dealership. This position is responsible for processing receipts, deposits, reconciliations, and vehicle deal documentation with a high level of accuracy, professionalism, and confidentiality. The Office Clerk works closely with the Finance and Insurance (F&I) team, assists with inventory-related tasks, and provides customer-facing support, including service follow-up calls and oversight of the Loaner Car process.

Essential Duties & Responsibilities:

• Process and issue receipts for Parts and Service invoice payments
• Review and process all vehicle deals, ensuring documentation is complete and accurate
• Prepare daily deposits and accurately log all incoming funds, including down payments and accounts receivable payments
• Collaborate with F&I Managers to ensure deals are submitted correctly and in a timely manner
• Reconcile credit card transactions and record payments accurately
• Stock in all new and used vehicle inventory
• Conduct service follow-up calls to customers, addressing concerns and escalating issues as appropriate
• Oversee the Loaner Car process for service customers
• Answer incoming calls and assist customers with general questions
• Provide administrative support to the Office Manager and accounting team as needed

Qualifications & Job Requirements:

• Prior experience in an accounting-related role and/or a dealership environment strongly preferred
• At least one year of customer service experience is required; office setting experience is a plus
• Demonstrated ability to handle confidential information with professionalism and integrity
• Ability to work collaboratively with accounting staff and cross-functional departments
• Proficiency in dealership management systems, with Reynolds and Reynolds preferred
• Working knowledge of Microsoft Excel, Word, and Outlook
• Strong organizational skills and attention to detail
• Ability to prioritize tasks, multitask, and meet deadlines with minimal supervision
• Must be willing to submit a pre-employment background check and drug screen
• Valid driver's license with a clean driving record and minimum age of 18
• High school diploma or equivalent required

Schedule:

Full-time, Monday-Friday with some Saturdays 8:00AM-12:00PM

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

• Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
• Financial Security: Hourly-paid position with guaranteed 40 hours per week!
• A little lagniappe: Employee vehicle pricing and discounts on products & services Long-term job security with a growing company Referral bonus programs Family-owned and operated - Career Progression with paid ongoing training Professional work environment

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.