Job Details

Receive and process customer orders daily via phone (including pre-orders), fax, email, web orders, and EDI transmissions with accuracy and timeliness Monitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order-related tasks Respond to internal and external inquiries and ensure appropriate and timely resolution Maintain order cut-off timing in coordination with business units Answer incoming customer calls and route them to the appropriate department or branch for follow-up Develop strong knowledge of company products, programs, and systems used to manage customer accounts Resolve escalated customer concerns using effective problem-solving and de-escalation techniques to achieve satisfactory outcomes QUALIFICATIONS High School Diploma or GED required Proficient in reading and writing English 2-3 years of experience with ROSS, AS 400, and/or Green Screen systems preferred Proficient in Microsoft Office, especially Excel; strong 10-key skills ...Customer Service, Associate, Service, Customer, Manufacturing, Retail