Job Details

Location: Open to remote in the US. Must be able to work CST. This role will require occasional travel to our HQ or to visit clients.
Employment Type: Full-time, long-term employment at Concord.
Compensation: $150,000-$170,000 base salary. Compensation will be determined based on relevant experience, skills, and overall qualifications.
Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.

We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.

About the Role
We are seeking a Salesforce Solutions Architect with deep, hands-on expertise in Salesforce Revenue Cloud to lead solution design and implementation for complex Salesforce initiatives. This role will play a critical part in an upcoming Revenue Cloud-focused projects, acting as a trusted consultant to business and technical stakeholders while ensuring scalable, well-documented, and high-quality Salesforce solutions.

The ideal candidate combines strong technical depth with excellent consulting and communication skills and is comfortable working in ambiguous environments, troubleshooting existing implementations, and guiding teams through best practices.

Key Responsibilities

• Lead the architecture, design, and hands-on implementation of Salesforce solutions with a strong emphasis on Revenue Cloud (primary focus).
• Act as a consultative partner to stakeholders, translating business needs into scalable Salesforce solutions.
• Support and troubleshoot existing Salesforce implementations, including reverse engineering and documenting current processes and configurations.
• Provide architectural guidance across Sales Cloud and Service Cloud, with exposure to Service Cloud Voice / Amazon Connect.
• Collaborate closely with Business Analysts, Product Owners, and delivery teams to define and refine requirements, user stories, and technical designs.
• Ensure solutions align with Salesforce best practices, security standards, and long-term platform strategy.
• Contribute to DevOps and release management processes, including CI/CD pipelines where applicable.
• Mentor and guide team members on Salesforce architecture, design patterns, and platform capabilities.

Required Qualifications

• 8-10 years of hands-on Salesforce platform experience, including both declarative configuration and custom development.
• Strong, proven experience with Salesforce Revenue Cloud (CPQ, Billing, or related capabilities).
• Solid experience with Sales Cloud or Service Cloud implementations.
• Salesforce certifications, including: Sales Cloud Consultant, Service Cloud Consultant, Revenue Cloud-related certifications.
• Excellent consulting and communication skills, with the ability to engage confidently with technical and non-technical stakeholders.
• Experience writing clear, consumable requirements and user stories, and working within Agile environments.
• Familiarity with JIRA, Copado, or similar tools for backlog management and deployment.
• Prior experience in the IT & Digital Consulting and Solutions industry.
• Exposure to or working knowledge of Service Cloud Voice and Amazon Connect (primarily for troubleshooting and understanding existing implementations) is highly desired.
• Experience with Agentforce and Data Cloud / Data 360 is a plus.
• Hands-on DevOps experience within the Salesforce ecosystem (CI/CD, release management, version control) is a plus.

What Success Looks Like in This Role

• Delivering robust, scalable Revenue Cloud solutions that meet complex business needs.
• Quickly understanding and stabilizing existing Salesforce implementations through effective troubleshooting and documentation.
• Building strong relationships with stakeholders by acting as a trusted Salesforce advisor.
• Enabling teams with clear architecture, documentation, and best practices.

What We Offer (W-2 Employment)

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
• Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
• Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage of with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
• 401(k) Retirement Savings: 1% employer match.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
• PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.

Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!