Job Details

Reimbursement Team Lead (Customer Service)

Castle Biosciences Inc. is growing, and we are looking to hire a Reimbursement Team Lead (Customer Service) working remotely from your USA home-based office, with a start date prior to February 9, 2026.

Why Castle Biosciences?

Total Compensation Package:

• Excellent annual salary + 25% bonus potential
• 20 accrued PTO days annually
• 10 paid holidays
• 401K with 100% company match up to 6%
• 3 health care plan options + company HSA contribution
• Company stock grant upon hire
• $75/month reimbursement for internet service

A day in the life of a Reimbursement Team Lead (Customer Service):

The Reimbursement Customer Service Team Lead is a hands-on leader responsible for mentoring and supporting assigned team members while remaining highly involved in the daily operations of the team. This role assigns daily tasks and sets team priorities to ensure accurate and timely completion of work while personally answering calls and completing departmental tasks in alignment with productivity and quality standards. In addition to individual task completion, the Team Lead provides ongoing guidance by answering questions, resolving issues in a timely manner, and coaching team members in a high-volume production environment. Responsibilities include reviewing complex call scenarios, collaborating on solutions, and providing best-practice strategies to support future interactions. This role also assists team members in meeting or exceeding established productivity and quality expectations and actively listens to and audits incoming telephone and email inquiries from patients, clinicians, insurance plans, and area sales managers.

Required qualifications:

• High school diploma or GED or equivalent work experience
• A minimum of 5 years of health insurance billing experience
• Minimum of 2 years in a leadership role in an incoming call center environment
• Typing speed of 35 or more words per minute, with 90% or greater accuracy

Travel requirements:

10% travel as needed for training and meetings

Schedule:

Monday-Friday, from 8:00 AM - 5:00 PM, exempt position, working remotely from your home office located in the USA.

Ready to join our biotech team? We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon!

Work authorization: All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.

About Castle Biosciences Inc.: At Castle Biosciences, people are at the heart of everything we do. Our mission is to improve health through innovative tests that guide patient care. We empower patients and clinicians to make more confident, personalized treatment decisions through rigorous science and clinically actionable solutions that help improve disease management and patient outcomes. Our impact starts with our team. Every individual at Castle plays a meaningful role in advancing patient care. We value integrity, trust, and collaboration in all we do and are committed to fostering an environment where people can grow, thrive, and make a lasting impact. Here, your work has purpose, your voice matters, and together, we're shaping the future of precision medicine.