Job Details

Customer Service Representative

Location: Rayne, LA Schedule: MondayFriday, 8:00 a.m.4:30 p.m. Pay Range: $17.50$18.50 per hour (based on experience) Benefits: Comprehensive benefits package, 401(k) with dollar-for-dollar match, vacation.

We are seeking a Customer Service Representative to join our team in Rayne, LA. This position plays a vital role in supporting our customers and ensuring smooth operations. You'll handle service requests, billing inquiries, and account updates while working closely with both customers and internal teams to deliver safe, cost-effective, and environmentally sound solutions.

Key Responsibilities

• Answer incoming customer calls and process orders for new service, discontinuance, or changes in service
• Accept customer payments, research billing inquiries, and update account information accurately
• Interact with customers and Waste Connections employees to determine service requirements and resolve complaints
• Collaborate with other departments to resolve disputes and ensure customer satisfaction
• Demonstrate proficiency in proprietary operational systems and maintain accurate records
• Prepare contract forms, calculate service charges, collect deposits, and issue discontinuance orders
• Research missed pickups and dispatch them to drivers for resolution

Qualifications

• 12 years of customer service experience in a high call-volume environment
• Proficiency with MS Word, Excel, and email systems preferred
• Strong typing and 10-key skills required
• Excellent organizational and communication abilities
• Strong problem-solving skills with the ability to gather data, compile information, and prepare reports