Job Details

Desktop Support Technician

An energy client of Insight Global is seeking a Desktop Support Technician to provide deskside support for internal employees across multiple office locations in the Acadiana Region of Louisiana. In this role, you'll be the first layer of technical support, handling common issues such as printer troubleshooting, password resets, Wi-Fi and internet connectivity problems, and Microsoft Suite assistance. You will also support Dell and HP desktops and laptops, as well as Android and iPhone devices, perform basic desktop imaging and setup, and escalate complex issues to higher-level teams when needed. This position involves working closely with end users in person, traveling between their Louisiana office locations as required, and collaborating with a team. Additionally, this person must have reliable transportation and be able to drive themselves between the 5 office locations, and will receive mileage reimbursement. This position pays between $25-30/hr based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements:

• 1-3 years of experience in L1/L2 desktop support
• Strong communication skills for deskside support and client interaction
• Hands on experience troubleshooting: (Printers, Password resets, Wi-Fi and Internet issues)
• Proficiency with Microsoft Suite (Outlook, Word, Excel, etc.)
• Ability to work onsite and travel throughout the Acadiana region of Louisiana
• Reliable source of transportation and valid Driver's License
• Microsoft certifications (e.g., MS Certified Professional)
• CompTIA A+ certification
• Experience supporting Dell and HP machines
• Familiarity with desktop imaging and setup