Job Details

Assistant Store Manager/Key Carrier

Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience. Ensure: leaders are visible on the sales floor at all times. Effective two-way communication takes place between management and associates. Tasks are completed in a timely manner. Associates are happy and more productive, resulting in a great in-store experience for Associates and Customers.

This position coordinates the work of Customer Service Associates. This position has no direct budgetary accountability.

Essential Functions

• Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.
• Adhere to assigned work schedule in order to provide predictability in workload scheduling.
• Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.
• In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain sales floor.
• Review daily staffing
• Review workload planning calendar
• Evaluate recovery needs
• Conduct recovery blitzes at 2, 4, 6 and 8
• Monitor fitting room, selling floor and sizing recovery
• Communicate cleanliness expectations and inspect for completion prior to sign off
• Conduct effective hand off to incoming MOD or provide communication for opening MOD
• Provide support to store management as requested.

Qualifications and Skills Required

• High School diploma or GED
• 1-2 years of related experience in retail customer service
• Fundamental reading and math skills
• Ability to effectively communicate in English

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Occasional lifting and maneuvering of merchandise and displays
• Frequent lifting and maneuvering of merchandise and displays
• Exposure to dust and extreme temperatures while unloading trailers
• Scheduled work hours may vary, to include evenings and weekends
• Occasional use of ladders required