Job Details

An energy client of Insight Global is seeking a Desktop Support Technician to provide deskside support for internal employees across multiple office locations in the Acadiana Region of Louisiana. In this role, you'll be the first layer of technical support, handling common issues such as printer troubleshooting, password resets, Wi-Fi and internet connectivity problems, and Microsoft Suite assistance. You will also support Dell and HP desktops and laptops, as well as Android and iPhone devices, perform basic desktop imaging and setup, and escalate complex issues to higher-level teams when needed. This position involves working closely with end u in person, traveling between their Louisiana office locations as required, and collaborating with a team. Additionally, this person must have reliable transportation and be able to drive themselves between the 5 office locations, and will receive mileage reimbursement. This position pays between $25-30/hr based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

1-3 years of experience in L1/L2 desktop support

Strong communication skills for deskside support and client interaction

Hands on experience troubleshooting: (Printers, Password resets, Wi-Fi and Internet issues)

Proficiency with Microsoft Suite (Outlook, Word, Excel, etc.)

Ability to work onsite and travel throughout the Acadiana region of Louisiana

Reliable source of transportation and valid Driver's License

Nice to Have Skills & Experience

Microsoft certifications (e.g., MS Certified Professional)

CompTIA A+ certification

Experience supporting Dell and HP machines

Familiarity with desktop imaging and setup

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.