Job Details

The Workflow Automation Developer builds low-risk, high-impact automations that reduce manual effort for the Service Desk, IT Endpoint team, and dispatch system workflows.

This role helps design, develop, and operate self-service tools (portals, chatbots), intelligent ticketing rules, and robotic process automations using Python, PowerShell, C#/.NET, and UiPath.

The position emphasizes learning, clean coding, measurable outcomes, and close collaboration with support teams and stakeholders.

DUTIES AND RESPONSIBILITIES:

• Build: Construct and maintain applications for IT teams that assist in automating manual workflows. Implement robotic process automation (RPA) to automate routine tasks under supervision (e.g., password resets, account unlocks, software installs, data entry transfers, user onboarding/offboarding) using UiPath, PowerShell, and Python, and C# .NET.
• Configure self-service: contribute to service catalog items, portal widgets, and virtual agents/chatbots that guide users through common requests.
• Intelligent ticketing: implement and maintain Service Desk Plus automations and provide reporting on outcomes against SLAs and quality gates to supervisors, managers, and directors.
• Integrations: connect automations to APIs/webhooks, files, and databases for seamless data flow across ITSM/ticketing, endpoint tools, AI Agents, and other systems.
• Knowledge engineering: keep automation knowledge base (KB) articles current; help auto-tag and suggest related KB content. Integrate knowledge base into ticketing system.
• Monitoring & reporting: Instrument bots and scripts, track success/failure, AHT reduction, deflection %, and user satisfaction; propose incremental improvements.
• Security & compliance: follow least-privilege, credential vaulting, audit logging, and change-management practices.
• Collaboration & support: pair with Service Desk agents, endpoint & dispatch system SMEs to capture requirements

QUALIFICATIONS:

• Education: Bachelor's degree in Computer Science, MIS, Informatics, or a related technical field; or equivalent experience (such as a coding bootcamp certificate or significant personal projects).
• Experience: 0-2 years of software development experience through internships, co-ops, academic projects, or professional work.
• Core Programming Skills: Programming: Coursework or projects in Python and one of C# or PowerShell are helpful, as is familiarity with .NET concepts.
• Data: Basic SQL and relational database concepts.
• Tools: Version control with Git; comfort with the command line and scripting.
• Problem-Solving: Strong analytical and problem-solving skills with a desire to learn and tackle new challenges.
• ITSM literacy: Awareness of incident/request lifecycle, queues, SLAs, and Tier-based support.
• Collaboration: Excellent communication and interpersonal skills, with a collaborative mindset and the ability to work effectively in a team environment.
• Adaptability: An eagerness to learn new technologies, tools, and business processes, as well as a strong sense of curiosity and self-motivation, is essential.
• Soft skills: Clear written/verbal communication; curiosity; organized problem-solving; collaborative mindset.

TRAINING REQUIREMENTS: We value continuous development and reward employees for achieving these required training milestones. Initial salary increases are tied to these training milestones, with a minimum four-month gap between each raise to ensure fairness and foster steady career growth. The selected candidate will be excluded from annual cost-of-living adjustments until completing the following training milestones successfully.

• Complete Learning Git, and associated quizzes, no sooner than 4 months after hire.
• Complete Automate the Boring Stuff with Python, 3rd Edition, and associated quizzes
• (PCEP) Certified Entry-Level Python Programmer Certification
• Complete T-SQL Fundamentals, 4th Edition, and associated quizzes
• Read Learn PowerShell in a Month of Lunches, Fourth Edition, and associated quizzes
• Complete The Art of Readable Code, and associated quizzes
• Complete C# 13 and .NET 9 - Modern Cross-Platform Development Fundamentals - Ninth Edition, and associated quizzes
• Complete C# 12/13 in a Nutshell, Part 1: Chapters 1-7 & 11-14, and associated quizzes
• Complete C# 12/13 in a Nutshell, Part 2: Chapters 15-25, and associated quizzes
• UI Path Automation Developer Associate Certification

EOE, including disability/vets