Job Details

Overview

Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining a fun culture. This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.

Responsibilities

People

• Hire, train, and provide mentorship to the staff to further develop their skills
• Cultivate a team environment that provides exceptional customer service
• Implement and execute all staff training programs
• Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
• Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
• Ensure execution of all employee recognition and incentive programs as documented
• Maintain a strong community presence through partnership with community and business organizations

Operations

• Maintain a safe, clean, and secure environment for all guests and staff
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
• Provide direction to the management team and ensure all staff members perform at a consistently high level
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
• Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
• Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience

Financials

• Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
• Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
• Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
• Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets

Qualifications

• Ability to enthusiastically interact with others
• Strong character and exercises good judgment in decision-making
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
• 3+ years of experience in Facility Operations & Management required
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Professional grooming and conduct must be constantly displayed; adaptable, energetic, self-motivated, and able to motivate others
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
• Ability to establish working relationships with all employees, management, and vendors
• Ability to maintain and project professionalism, internally and externally, at all times
• Ability to establish and communicate a vision for the park
• Flexible in approach; can readily adapt to business and team needs and changes
• Ability to hold oneself accountable for high personal standards of conduct and professionalism
• Appreciation of diversity
• Innovative and strategic thinker

Who Will Succeed In This Role

We are looking for a strong, vibrant leader who can guide younger staff, help them grow professionally and personally, and teach positive guest service skills to provide a fun, safe experience while ensuring GM tasks are completed to control costs and drive revenue.

About Urban Air Adventure Parks: Urban Air is a leading indoor adventure park operator with a focus on location-based entertainment. Urban Air Lafayette is an equal opportunity employer.

Urban Air Lafayette is an equal opportunity employer.

Location: Lafayette, LA