Job Details

Overview

Neuroscience Specialist - Lafayette-Lake Charles, LA

Join to apply for the Neuroscience Specialist - Lafayette-Lake Charles, LA role at Otsuka Pharmaceutical Companies (U.S.).

In its evolved customer engagement model, a Neuroscience Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience.

This position reports to the Area Business Lead and coordinates with cross-functional colleagues in Medical (MSLs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guidelines. The role serves as the primary point of contact for HCP customers and should possess a broad range of expertise to address complex on-label information based on approved content.

Responsibilities

• Personally engage customers through various virtual or digital tools.
• Direct customers to other colleagues (e.g., Customer Service Specialists) as needed.
• Ensure customer requests are met and solicit feedback on the quality of engagement.
• Facilitate speaker programs to share knowledge and insights.
• Organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
• Elevate opportunities and feedback to the Area Business Lead, including local market insights.
• Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
• Act on insights collected from customer-facing roles to inform local strategy and business goals.

Position Overview

This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions.

Experience & Qualifications

• A minimum of 2 years of pharmaceutical or medical device sales experience.
• Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
• Previous cross-functional industry experience in commercial life sciences or related industry.
• 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products.
• Ability to work in an ambiguous environment undergoing transformation.
• Proven track record in coaching, training, and mentoring peers or others.
• Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
• Ability to assimilate and communicate complex clinical and product information.

Key Sales Capabilities

• Territory Analysis / Business Planning
• Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget
• Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for territory business plan
• Responds compliantly to competitive threats and opportunities
• Educates office staff on payer guidelines and reimbursement procedures to increase pull through
• Effectively utilizes promotional materials

• Selling Skills, Engagement & Account Pull Through
• Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately
• Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call
• Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders
• Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members. Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs
• Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition

Competencies

• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.

Compensation & Benefits

Minimum $104,400.00 - Maximum $162,150.00, plus incentive opportunity. The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Actual pay is determined by factors such as experience, skills, and internal comparators. This information is provided in accordance with state and local laws.

Application Deadline: This posting will remain for a minimum of 5 business days.

Company benefits include comprehensive medical, dental, vision, prescription drug coverage, life insurance, disability insurance, tuition reimbursement, student loan assistance, 401(k) match, flexible time off, paid holidays, and paid leave programs, among others. For more information, visit the official career page.

EEO & Compliance

Otsuka is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you require a reasonable accommodation, contact Accommodation Request. Otsuka will never ask for financial information or payment during the job application process. For legitimate opportunities, use only official Otsuka channels. Report suspected fraud to the FBI IC3 or local authorities.