Job Details

Overview

Supervisor-Insurance Recovery / Full Time / Remote Michigan Residents Only. Join to apply for the Supervisor-Insurance Recovery role at Henry Ford Health.

The Corporate Business Office (CBO) Supervisor works closely with the CBO Manager. Responsible for coordinating and leading a designated area within the CBO across a multi-facility integrated healthcare delivery system; this includes all insurance billing and self-pay for HFHS hospitals, outpatient clinics and employed physicians. Responsible for oversight and support of the designated area of responsibility to provide timely billing processing and ensure accurate response to customers. Builds and maintains strong working relationships with departments to resolve patient inquiries.

Responsibilities

• Insurance Billing: oversee office functions related to timely, accurate and compliant billing.
• Coordinate timely and accurate claims submission for adjudication.
• Develop timely denial follow-up processes and identify solutions to prevent denials.
• Oversee follow-up to ensure all claims are resolved or responded to by payers.
• Monitor and adjust workflow processes and work queues to ensure staff are working the appropriate accounts.
• Oversee daily operational activities including scheduling and work assignments.
• Monitor and maintain acceptable work queue volumes for denials, edits, and follow-up.

Qualifications

• Associates degree in Business Administration, Accounting, or related field preferred.
• Two years of experience with healthcare accounts receivable required.
• Knowledge of best practices related to revenue cycle operations and day-to-day functionality.
• Knowledge of CPT and diagnosis coding and third-party billing regulations preferred.
• Experience at a large, complex, integrated healthcare organization preferred.
• Experience with insurance billing, patient accounting systems and related applications preferred.
• Strong communication skills and ability to interact effectively with staff.
• Ability to manage, coordinate, and lead multiple tasks simultaneously.
• Ability to estimate time frames and meet deadlines.
• Ability to work with a variety of individuals at executive, managerial and staff levels.
• Ability to work independently and lead change.
• Goal-oriented with strong interpersonal, change management and political skills.

Additional Information

• Organization: Corporate Services
• Department: CBO Insurance Recovery - HB
• Shift: Day Job
• Union Code: Not Applicable

Employment details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Hospitals and Health Care, Insurance, and Wellness and Fitness Services

Note: This posting may include other roles or related opportunities. This description preserves the core responsibilities and qualifications for the Supervisor-Insurance Recovery role at Henry Ford Health.