Job Details

Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures. Principle Duties and Responsibilities:Provide and maintain exceptional customer service through customer contact before, during, and after repairs as defined by CarMax Voice of Customer processes. Locate, use and control replacement parts and supply inventories. Use and control tools and equipment. Perform mechanical and cosmetic repairs, including but not limited to the diagnosis of all internal and external vehicle systems. Follow CarMax standardized work rules. Inspect vehicles per CarMax Quality Standards when needed. Complete state inspections when required. Maintain workplace cleanliness and organization in accordance with CarMax 5 S standards. Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening ...Repair, Specialist, Mechanical, Customer Service, Automotive, Skilled Trades, Vehicle, Associate