Job Details

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

***We are hiring a VoIP Specialist in the southern Louisiana area; please apply today!***

VoIP Specialist

Hybrid/onsite in southern Lousiana area - ideally Hessmer or Lafayette - will travel to client sites, report to office, and work remote (combo of all 3)

Compensation: TBD - most likely around 50-60k. Waiting to confirm with our HR team.

What you will need

• 1+ Years of VoIP experience
• Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
• Strong organizational and time management skills. Must be able to effectively coordinate projects and can manage multiple projects and tasks concurrently.
• Excellent verbal and written communication skills
• Team player with a positive attitude. Ability to work well with business partners, customers, and vendors.
• Understanding of Unified Communications and VoIP technologies
• Demonstrate a high degree of initiative and self-guided work management
• Strong desire to develop new technical knowledge and professional skills on a continual basis
• Four (4) years or more relevant telecommunications experience preferred

What you will be doing

• The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation, promptly assisting them with the initial setup and configuration of their new solution. You'll assist with equipment activation, transferring phone numbers from a prior carrier and ensure that Customers are getting maximum value out of their new services and features.
• Pre-Sales Hosted Voice SME Support – As needed for strategic accounts or complex solutions, support Sales as a Hosted Voice solution SME.
• Site Assessment & Data Gathering – Post sale, conduct a site assessment and data gathering initiative. Obtain pertinent information about network, users, devices, and call flows.
• Consultative Solution Design – Consult with customers on specific implementation details and solution options; how to utilize key features to improve their business processes.
• Customer Advocacy – Document the detailed solution requirements and mediate any implementation questions. Work with the Service Delivery team and the Customer to coordinate solution implementation, testing, and number porting as part of a pre-defined onboarding process; meeting deadlines, SLAs and ensuring the Customer's expectations are managed during the entirety of the onboarding process. Be the Customer's primary support resource during onboarding and incubation stages.
• Implementation Support – On-site support of Field technicians during the implementation phase as well and helping the customers configure telephone extensions, services, and activate equipment.
• On-site Customer Training – Provide customer training on the use of phones, features, and portal.
• Initial Customer Support – Provide outstanding customer service throughout the implementation process and incubation-period by resolving immediate escalations to ensure customer satisfaction. Facilitate a smooth transition to other operations teams at the end of the incubation period.
• Travel 50% in Market as well as occasional travel to Headquarters for training

What we offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Work/ Life Balance
• 401K program

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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