Job Details

GENERAL STATEMENT OF DUTIES: The Patient Access Representative serves as the first point of contact for patients, visitors, and healthcare providers. This role involves a combination of administrative duties, customer service, and clerical support to ensure a smooth and efficient flow of operations at the front desk. The Patient Access Representative plays a crucial role in managing patient check-in and check-out, verifying insurance information, answering inquiries, and maintaining a welcoming and professional environment for all visitors to the surgery center. FLSA STATUS: Non-Exempt SUPERVISION RECEIVED: Amanda Guidry, Business Office Manager/Credentialing Specialist ESSENTIAL FUNCTIONS: 1. Patient Check-In and Check-Out: o Patient Reception: Greet patients and visitors in a friendly and professional manner as they arrive at the surgery center. o Check-In Procedures: Verify patient information, confirm appointments, and collect required documents such as insurance cards, identification, and consent forms o Ensure Smooth Patient Flow: Manage patient flow and ensure that patients are promptly checked in and escorted to waiting areas or exam rooms. 2. Insurance Verification and Documentation: o Verify Insurance Coverage: Collect and verify patient insurance information, ensuring coverage and ensuring prior authorization is obtained when needed. o Documentation Management: Ensure that all necessary paperwork, including insurance details, medical history, and consent forms, are completed and entered into the system accurately. o Billing Support: Assist with billing inquiries and provide patients with information about co-pays, deductibles, and other financial responsibilities. 3. Patient Communication and Customer Service: o Answering Calls: Answer incoming calls in a timely, professional manner, addressing patient inquiries or directing them to the appropriate department. o Provide Information: Offer general information to patients about services, preparation instructions for surgery, and general ASC policies. o Resolve Issues: Handle patient inquiries and concerns with professionalism and empathy, directing them to appropriate personnel for further assistance if necessary. o Coordination: Work with medical and administrative staff to ensure patients receive the information and support they need. 4. Administrative Duties: o Data Entry: Enter patient information and appointment details into the electronic health record (EHR) system.