Job Details

Key Responsibilities:

• Provide technical support to end users for computers, software, and applications.
• Document and respond to user requests via phone, walk-up, email, or Help Desk system, track progress until resolution.
• Administer user accounts, mailboxes, and security/distribution groups.
• Install, modify, and repair computer hardware and peripherals.
• Maintain and update Windows OS, desktop applications, patches, and anti-virus software.
• Diagnose and resolve technical issues by engaging users through effective questioning and troubleshooting steps.
• Assist in managing IT asset inventory.
• Escalate unresolved application issues to the appropriate support teams.
• Develop and maintain knowledge of company software, business processes, and applications.
• Participate in on-call rotations during evenings and weekends to address critical IT support needs.

Qualifications & Requirements:

Education & Experience:

• Associate degree in Computer Science, Information Systems, or equivalent experience (2+ years in IT support).

Technical Skills & Knowledge:

• Strong customer service and troubleshooting skills.
• Experience in a team-oriented and fast-paced environment.
• Ability to prioritize tasks and resolve issues efficiently under pressure.
• Hands-on experience with:
• Windows desktop and server environments
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Active Directory, DNS, DHCP, Security, and Group Policy Objects
• Exchange and mobile messaging (ActiveSync)
• IT Help Desk ticketing systems
• Anti-virus and security applications
• Preferred but not required:
• Experience with VMware, VDI Environment, Cisco Unified Call Manager, SharePoint, and Apple iOS devices

Soft Skills:

• Quick learner with strong problem-solving abilities.
• Ability to communicate technical information in a user-friendly manner.
• Excellent written, verbal, and interpersonal communication skills.

Work Conditions:

• Extended periods of sitting and working on a computer.
• Frequent use of hands for typing and troubleshooting computer hardware.
• Ability to lift and transport moderately heavy IT equipment.
• On-call availability requiring remote access to company IT resources for critical support issues.

Join our team and contribute to a dynamic IT environment where innovation, problem-solving, and customer service excellence are valued. Apply today!