Job Details

Overview

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our New Iberia, LA location. 70562

Responsibilities

* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

* Ascertains and verifies credit rating of customer and applies to quotation or order.

* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.

* Computes price, discount, and shipping charges as required.

* Initiates purchase requisitions.

* Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.

* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

* Follows up on orders to ensure delivery by specified dates.

* Recommends type of packing or labeling needed on order.

* Resolves customer complaints within limits of authority.

* Enters ordered parts on sales orders and prints pick tickets for such parts.

* May require forklift training.

* Other duties as assigned.

Safety:

* Develop relationships with coworkers to better understand the processes and culture that affect safety.

* Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.

* Thoroughly knowledgeable of Safe Work Policy.

Qualifications

Education/Experience:

* High School or better.

* Less than 3 years: In the field or related area

Job Requirements

* Ability to read technical manuals

* Ability to interpret exploded diagrams of mechanical assemblies

* Ability to troubleshoot and identify complex mechanical problems

* Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.

* Knowledge of Microsoft Office and Oracle