Job Details

**Position:** **Assistant Manager**

**Immediate Supervisor:** General Manager

**Position Summary:** Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

**Essential Job Duties:**

+ Train, manage, direct, coach, lead, and assign drive-in employees during shift

+ Lead and manage drive-in operations during shift to provide an optimal guest experience

+ Manage staffing levels during shift

+ Perform opening and/or closing duties

+ Handle and properly escalate guest issues/concerns during shift

+ Handle and properly escalate employee issues/concerns

+ Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service

+ Assist with preparation and maintenance of drive-in records

+ Comply with and enforce all company policies, procedures, and operational standards

+ Ensure compliance with all applicable federal, state, and local laws

+ Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards

+ Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards

+ Regular attendance

**ADDITIONAL DUTIES:**

+ Move and stock food product weighing up to 50 pounds

+ Perform other job-related duties as assigned or required

**Time/Shift Expectations:** Flexible work schedules, irregular hours; days, nights; weekends; and holidays

**Qualifications and Job Requirements:**

+ Experience

+ At least 2 years of restaurant management experience or one year of retail management experience preferred

+ Experience running a restaurant shift without supervision

+ Knowledge/Skills

+ General restaurant or retail knowledge

+ Knowledge of federal, state, and local health and safety laws and regulations

+ Basic computer, math, and reading skills

+ Effective verbal and written communication skills

+ Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

**Work Environment:** Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions