Job Details

Commercial Insurance Client Service Manager

Job Category: Client Services

Requisition Number: COMME004252

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• Posted: May 2, 2025
• Part-Time
• On-site

Locations

Showing 1 location

LA Lafayette II
4906 Ambassador Caffery Pkwy
Building B
Lafayette, LA 70508, USA

Position Summary

The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines, including processing and invoicing policies, endorsements, audits, and cancellations.

Supervisory Responsibilities

None

Responsibilities

• Prepare endorsement requests to send to insurance carriers
• Follow-up on receipt of endorsements to existing policies
• Process endorsements, including invoicing and delivery to clients
• Handle audits, verifying rates, exposures, and prior premiums
• Manage cancellations and billing issues
• Communicate with staff and clients for policy updates
• Adhere to agency procedures
• Provide technical support to Marketing Executives and Producers
• Establish and maintain relationships with internal and external clients

Core Competencies

• Problem-solving skills
• Attention to detail
• Effective communication
• Timely completion of tasks
• Team collaboration
• Client focus
• Dependability
• Creative thinking
• Organizational skills
• Adaptability

Experience and Education

• Minimum 2 years in property and casualty servicing preferred

Licensing and Credentials

• Active Property and Casualty license required (company will assist in obtaining licensure if needed)

Systems

• Proficient in Microsoft Office Suite
• Applied Epic experience preferred; knowledge of similar AMS acceptable

Physical Requirements

• Ability to lift 25 pounds
• Visual acuity for reading documents and screens
• Hearing and speech for communication
• Repetitive hand movements
• Physical activities including walking, bending, sitting, reaching

Additional Information

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. Please review the 'Know Your Rights' notice from the Department of Labor.